Refund policy

Last Updated: 14 September 2026

At Eldrins we want you to love what you ordered. If you do not, returning it is simple and there are no fees waiting to catch you out.

Order Cancellations

You can cancel within 24 hours of placing your order by emailing info@eldrins.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, but you can return it after delivery under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to return it. To be eligible, items must be:

  • Unused
  • In their original condition
  • Returned with the original packaging, tags and accessories

Restocking fee: $0. We do not charge restocking fees, ever.

Return Policy Overview

  • Return window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags and accessories
  • Support: our team guides you through the whole process
  • Restocking fee: none

Return Costs

Defective, damaged or incorrect items. No cost to you. If the wrong item arrived, the carrier damaged it, or it is defective in any way, the return is free.

Change of mind. If you ordered the wrong item, it does not fit, or you no longer want it, you cover the return shipping cost. Original shipping costs are not refundable.

How to Return an Item

  1. Contact us. Email info@eldrins.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in the original packaging with all accessories, tags and documents.
  3. Send it back. Ship your return using the instructions in your return authorization email. You may use the carrier or method we recommend there.

Refund Process

  • Inspection: once your return reaches us we inspect it against the criteria above.
  • Timing: after approval, allow up to 7 business days for the refund to be issued to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, finish or product, email info@eldrins.com and we will sort it quickly.

Order Not Delivered

If your order has not arrived within the expected window, email info@eldrins.com with your order number. We will investigate with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost, whichever you prefer.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so it is worth checking back from time to time. Continuing to use the site after a change means you accept the updated policy.

Questions?

Visit our FAQ page or contact our team using the details below.

Contact Information

Store Address: 35 Clos Maria, St Mellons, Cardiff CF3 0PY, United Kingdom
Store Email: info@eldrins.com
Store Phone: +447829917384
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.