Welcome to the Eldrins Frequently Asked Questions page. We are here to make sure your experience is a good one from start to finish. If you need anything that is not covered below, please get in touch.
1. How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 5–7 business days, and estimated total delivery is 6–9 business days. Full detail is in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum spend. See the Shipping Policy for details.
3. Where is Eldrins located?
Eldrins is an online only business. Our registered contact address is in the United Kingdom and we ship exclusively within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will arrange it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Email us as soon as you can with your order number. After that window the order may already be in processing.
6. What is your return policy?
Simple and hassle free. You have 30 days from the day your order arrives. Full terms are in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is issued to the original payment method within 7 business days, depending on your bank or payment provider. See the Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@eldrins.com.
10. Do you ship internationally?
No. We ship exclusively within the United States.
11. Do you have a physical store location?
No, we are online only. It keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are welcome. Email info@eldrins.com for pricing and lead times.
13. What is the process for exchanging a product?
Email us with your order number and what you would like instead, and we will guide you through it. The full process is set out in our Refund Policy.
14. How can I track my order?
Once your order ships you will receive a tracking number by email. You can follow it any time on our Order Tracking Page.
Contact Us
Store Address: 35 Clos Maria, St Mellons, Cardiff CF3 0PY, United Kingdom
Store Email: info@eldrins.com
Store Phone: +447829917384
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.